Refund Policy

Refund & Returns Policy

Effective Date: 24/05/2025

At Above Beyond Cleaning, we strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy explains your rights under UK law and how we handle refunds, returns, and cancellations.

1. Your Right to Cancel – Consumer Contracts Regulations

You have the right to cancel your order within 14 calendar days from the day after you receive your goods, without giving any reason. This is known as your “cooling-off period.”

To exercise this right, you must notify us in writing by email at [Insert Email] or by post at:

Above Beyond Cleaning
[Insert Business Address]
Email: [Insert Email Address]

Please include your order number, full name, address, and reason for cancellation (optional).

2. Eligibility for Refunds

To be eligible for a full refund:

• Items must be returned within 14 days of notifying us of cancellation.

• Goods must be unused, in original packaging, and in resellable condition.

• Certain non-returnable items may apply, such as:

  • Customised or personalised items

  • Opened or used cleaning products

  • Downloadable or digital materials

  • Services already rendered (e.g. completed training)

3. Return Process

After confirming your return, please ship the product to the address provided in our confirmation email. We recommend using a tracked and insured delivery service, as we are not responsible for lost or damaged returns.

Customers are responsible for return postage costs unless the product is faulty or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days using the original payment method.

5. Faulty or Damaged Goods – Consumer Rights Act 2015

If your item is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. This must be requested within 30 days of receipt.

6. Business-to-Business Sales

Refund rights under consumer protection law apply to individual consumers. If you are purchasing as a business, returns may be subject to different terms. Please contact us directly to discuss your case.

7. Contact Us

For any questions regarding returns or refunds, contact our customer service team:

📧 Email: brain.businessrewired@gmail.com
📞 Phone: 07904533337

Above Beyond Cleaning reserves the right to amend this policy at any time. Any changes will be posted on this page.